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ServiceNow
Principal Technology Consultant, CRM and Customer Workflows (Secret Clearance)
Principal Technology Consultant, CRM & Customer Workflows at ServiceNow (Addison, TX). Expert-level ServiceNow configuration, AI integration, customer workflow optimization. Secret clearance required. Competitive benefits.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 21, 2025
The Principal Technology Consultant, CRM and Customer Workflows role is a technical expert who consults with customers and configures the ServiceNow Customer Workflow products to accelerate and drive customer business outcomes.
Requirements
- 6 years of configuration/development experience for complex, highly-capable technologies
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Strong understanding of leading CRM tools and related systems
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Ability to gain and maintain certifications
- Ability to adapt and learn new features and capabilities
- Proven team player and team builder
Benefits
- Health insurance
- Retirement plan
- Generous paid time off
- 401k matching
- Tuition reimbursement
- Relocation assistance
Requirements Summary
6+ years of experience in configuration/development, AI integration, and CRM tools
