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ServiceNow
Principal Workflow Architect - CRM & Industry Workflows
Join ServiceNow as a Principal Workflow Architect in London. Leverage CSM/SOM expertise to enhance client operations. 8+ years required; certifications preferred. Competitive salary and benefits.
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Job description
Posted on:
October 9, 2025
ServiceNow is seeking a Principal Workflow Architect to guide clients through the implementation of Customer Service Management (CSM) and Sales Order Management (SOM) solutions. The role focuses on delivering best-practice solutions that drive business outcomes and enhance operational efficiency, focusing on field service management within ServiceNow. The candidate will act as a technical and functional liaison, ensuring quality and customer needs are met.
Requirements
- Experience in integrating AI into work processes.
- Minimum 8 years in consulting, configuration, and implementation of complex technologies.
- Experience in customer service, sales order management, and telco services operations management.
- Must hold or be able to achieve within the first 90 days ServiceNow certifications for CSM and SOM.
Benefits
- Competitive salary
- Comprehensive benefits package
- Equal Opportunity Employer
Requirements Summary
8+ years consulting experience. Strong CSM/SOM implementation skills & ServiceNow certifications (CSM/SOM Specialist & Technical Architect)
