Principle Outbound Product Manager, Field Service Management

ServiceNow is seeking a Principal Outbound Product Manager to drive sales and customer adoption for its Field Service Management solution. The role involves creating enablement content, developing customer use cases, and acting as a resource to influence product roadmaps within a rapidly growing business unit. This position reports to a Field Service Management team lead and requires a strong understanding of AI, customer experience, and operational processes.

Requirements

• 8+ years of Product Management or related experience in the Field Services Management domain
• Experience integrating AI into product development and decision-making
• Strong written and oral communication skills
• Strong bias towards action and hands-on product experience

Benefits

• Health plans
• 401(k) Plan
• Employee Stock Options
• Flexible spending accounts
• Family leave programs