ServiceNow

Principle Product Manager, Field Service Management

Join ServiceNow as a Principal Product Manager in Santa Clara, CA, focusing on Field Service Management. Leverage 8+ years of experience and AI integration skills to drive product strategy and enablement. Enjoy competitive benefits!

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Field Service Management
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - Field Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 7, 2025

We are seeking a Principle Product Manager for our Field Service Management team. The ideal candidate will have 8+ years of Product Management experience in the Field Services Management domain and a deep understanding of product capabilities, market and competitive dynamics. The role involves creating high-quality enablement content, developing best practices assets, and working closely with cross-functional teams to define product strategy and promote the FSM product vision.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 8+ years of Product Management or related experience in the Field Services Management domain.
  • Experience in Solution Consulting/Solution Architecture/Enterprise Architecture functions are a plus.
  • Very strong written and oral communication skills.
  • Strong bias towards action, being hands-on with product, and a sense of urgency to “win” in the market.
  • Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties.

Benefits

  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • ESPP.
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs.

Requirements Summary

8+ years of Product Management experience, AI integration experience, strong communication and management skills