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Qode
Problem Analyst
Join Qode as a Problem Analyst to enhance IT operations using ServiceNow. Requires 2+ years in ITSM, strong problem analysis skills, and DoD Secret clearance.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 8, 2025
Join a high-impact team focused on driving continuous improvement across IT operations. As a Problem Analyst, you'll identify root causes, capture lessons learned, and enhance service delivery through structured problem management.
Requirements
- 2+ years of experience in IT service management, problem analysis, or related roles.
- Strong understanding of ITSM frameworks and root cause analysis methodologies.
- Experience with ServiceNow or similar ITSM tools.
- Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
- Excellent communication and facilitation skills.
- Active DoD Secret clearance (must be verifiable).
- Bachelor’s degree or 4 additional years of relevant experience.
Benefits
- Clearance for Active DoD Secret
Requirements Summary
2+ years of experience in IT service management, strong understanding of ITSM frameworks, and proficiency in Microsoft Excel and SharePoint
