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Verint
Problem Manager - Cloud Ops & SRE
Join Verint as a Problem Manager - Cloud Ops & SRE in the U.S. Drive service reliability using ServiceNow, enhancing cloud operations and customer satisfaction.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 25, 2025
Verint is seeking a Problem Manager - Cloud Ops & SRE to drive service reliability and continuous improvement within their Cloud Operations team. This role involves identifying, analyzing, and resolving systemic issues across cloud platforms, working cross-functionally with various teams to improve uptime, customer satisfaction, and operational efficiency. The position is proactive, strategic, and directly impacts Verint's quality and reliability.
Requirements
- 5 years experience in ITSM, SRE or DevOps environments
- Excellent communication skills, including executive-level reporting
- Tenacious follow-through and attention to detail
- Strong analytical and pattern recognition skills
- Proven ability to lead cross-functional initiatives and influence without authority
- Fast learner with a growth mindset
- 3 years experience in ServiceNow, Jira/Confluence, Excel, and MS PowerBI, Tableau, Cognos, MicroStrategy
Requirements Summary
5+ years in ITSM/SRE/DevOps; excellent communication; strong analytical skills; and a growth mindset
