Process Manager - Financial Services - Île-de-France

Sopra Steria is seeking a Process Manager for their Financial Services team in Île-de-France. The successful candidate will define and optimize incident management processes, design dashboards, and monitor process application.

Requirements

• Incident Management End User Process Management
• Process, procedure, and documentation management
• Governance and multi-disciplinary coordination
• ITIL Foundation certification minimum
• ServiceNow ITSM, expertise on the Incident Management module
• Solicitation and workflow management tools
• Document management tools (Confluence, etc.)

Benefits

• A remote work agreement to work remotely up to 2 days a week, depending on your missions.
• An attractive benefits package: a mutual, a CSE, restaurant vouchers, an interest-based agreement, vacation premiums, and co-optation.
• An individualized accompaniment with a single manager
• Multiple career opportunities: over 50 professions, as many bridges to imagine together.
• Several hundred autonomous training sessions accessible from the mobile app with Sopra Steria Academy.
• The opportunity to commit to our foundation or our partner 'Vendredi'.
• The opportunity to join the Tech'Me UP collective (trainings, conferences, monitoring, and more...).