ServiceNow

Product Management Director, ServiceNow Platform, Generative UI

Join ServiceNow in San Diego as a Product Management Director, leveraging ServiceNow's ITSM, ITOM, and AI capabilities. 15+ years in product management required. Benefits include health plans, 401(k) match, and flexible time off.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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IT Operations Management
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IT Service Management
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Service Portal
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
August 4, 2025

ServiceNow is seeking a Product Management Director to drive the strategy, execution, and evolution of a high-impact, adaptive user experience on the ServiceNow platform. The successful candidate will have deep expertise in ServiceNow's architecture, capabilities, and best practices, as well as experience in leveraging AI into work processes and decision making.

Requirements

  • 15+ years of product management experience
  • Ideally 8+ years of experience within the ServiceNow suit of products
  • Deep expertise in ServiceNow platform offerings, ITSM, ITOM, ITBM, or other enterprise workflows
  • Ability to communicate effectively with engineering about APIs, data models, permissions, and extensibility
  • Empathy for users, analytical mindset, and execution focus

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan and family leave programs

Requirements Summary

15+ years of product management experience, deep expertise in ServiceNow, and ability to communicate with engineering