Product Management Lead - Dynamics 365

As a Product Management Lead, you will be pivotal in leading the integration of business processes and product management strategies across our global operations, particularly focusing on the implementation and optimization of our Dynamics MS CRM solution. You will lead the strategic planning and execution of product management initiatives, overseeing the integration of business processes across various departments, developing and maintaining a comprehensive product roadmap, and collaborating with stakeholders to gather requirements and define product features.

Requirements

• Experience in Problem Management or IT Support roles, with strong RCA skills
• Familiarity with ITIL platforms like ServiceNow or similar problem and incident management tools
• Good understanding of MS SQL is a plus
• Good understanding of Grafana to support data-driven RCA
• Technical expertise – have a deep understanding of the product they handle as well as the processes behind it
• Strong analytical, problem solving and prioritisation skills
• Collaboration skills for cross-functional teamwork
• Strong organizational and multitasking abilities to manage multiple problem records and follow-ups
• Knowledge of IT infrastructure (servers, networks, databases) and application architecture is an advantage

Benefits

• A competitive salary package, including bonus and benefits
• Extensive on-the-job coaching and training opportunities
• A hybrid working setup
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged