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Smith&Smith®
Product Operations Analyst-2
Join Smith&Smith® in Columbus, OH as a Product Operations Analyst-2. Leverage ServiceNow skills to enhance product functionality and user experience. Benefits include health insurance, 401(k), and flexible work arrangements.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 27, 2025
A Digital Product Analyst at Safelite partners closely with Product Managers to ensure products support technicians and associates out in the field and make it easy for customers to schedule and manage their auto glass appointment. The role involves analyzing user feedback, communicating with stakeholders, and maintaining product functionality documentation.
Requirements
- Bachelor’s degree or equivalent experience
- 1-3 years: Using Google Analytics or similar web tools
- 1-3 years: Using Quantum Metric or similar digital user monitoring tools
- 1-3 years: Using development team tools like Jira and ServiceNow ticket systems
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) or other retirement plan
- Paid time off
- Holidays
- Life insurance
- Disability insurance
- Flexible work arrangements
Requirements Summary
Bachelor's degree or equivalent experience, 1-3 years of experience with Google Analytics, Quantum Metric, and development team tools
