Product Owner - ServiceNow

The Product Owner will support the ServiceNow development and support team, interact with cross-functional Agile Release Train teams, and serve as a liaison between internal customers and the ServiceNow team. The role will report to the Software Product Manager and require excellent business analysis and process improvement skills.

Requirements

• In-depth understanding of ServiceNow products, including IT Service Management (ITSM), Customer Service Management (CSM), Knowledge Management, and Configuration Management Database (CMDB)
• 2+ years of agile development and business analysis or product owner experience
• Strong understanding of agile methodologies and software development lifecycle
• Strong work ethic, analytical and problem-solving skills with attention to detail when risks or issues arise
• Ability to prioritize tasks and deliverables
• Ability to understand current technical architecture and designs
• Ability to influence and work with others to achieve results
• Exceptional communication skills, with the ability to clearly articulate complex technical and functional concepts in both written and verbal forms to diverse audiences at all levels
• Ability to test and validate functionality as a proxy to the business and technical teams
• Approaches problems from different perspectives to suggest and implement solutions
• Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development

Benefits

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program