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Euroclear
Product Owner / Squad Lead - End User Support
Join Euroclear in Warsaw as a Product Owner/Squad Lead for End User Support. Leverage ServiceNow skills to enhance user experience and manage support services. Competitive salary, hybrid work, and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
The Product Owner / Squad Lead - End User Support role involves managing end-user support services, managing relationships with service providers, and driving improvements in user experience within the End User Tribe and beyond. This role requires experience in service management, people management, and technical skills such as knowledge of Kanban boards and ServiceNow.
Requirements
- Experience in service management
- Experience in managing outsourced services
- Experience in people management
- Analytical and Problem-Solving Skills
- Excellent communication skills
- Leader, can drive changes by syndicating the organisation
- Experience in working in an Agile environment
- Knowledge of Kanban boards
- Knowledge of ServiceNow
- Project management experience is a plus
- People Change Management is a plus
- ITIL Certification is a plus
Benefits
- Competitive salary
- Comprehensive benefits
- Hybrid working model
- Learning and development environment with an emphasis on knowledge sharing and training
Requirements Summary
At least 5 years of experience in service management, people management, and technical skills such as knowledge of Kanban boards and ServiceNow
