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IQVIA
Product Sppt Tech Advisor 2
Join IQVIA in Bangalore as a Product Support Tech Advisor 2. Leverage ServiceNow skills for ticket management, technical support, and collaboration. Bachelor's/Master's required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 8, 2021
Participates in project activities, analytical, investigative and other fact-finding work in support of technology products. Essential Functions include day-to-day management of the ticketing queue, providing technical support, and collaborating with product development teams.
Requirements
- Bachelor's Degree
- Master's Degree
- 2 years of related experience
- Good knowledge of latest JavaScript Frameworks (React.Js)
- Good to have Node.Js, TypeScript and others (Good to have - DotNet OR Java application development and support skills)
- Good knowledge of Postgres database programming and troubleshooting skills
- Experience working on complex systems' support where multiple interfaces are connected with application
- Understanding of ITIL, AWS hosting, Production Support, Troubleshooting skills, Log Analysis, Server less architecture, DevOps (specially CI and CD), and ServiceNow Ticketing tool
Requirements Summary
Bachelor's/Master's degree and 2 years of experience in software development and support. Good knowledge of JavaScript, Postgres, and ITIL. Ability to work in 24x7 shifts
