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IQVIA
Product Sppt Tech Advisor 2
Join IQVIA in Bangalore as a Product Support Tech Advisor 2. Leverage ServiceNow skills for technical support, project collaboration, and ticket management.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 8, 2021
Participates in project activities, analytical, investigative and other fact-finding work in support of technology products. Responsible for various administrative tasks, provides technical support, and collaborates with product development teams.
Requirements
- Bachelor's Degree
- Master's Degree
- 2 years of related experience
- Good knowledge of latest JavaScript Frameworks (React.Js)
- Good to have Node.Js, TypeScript and others
- Good to have DotNet OR Java application development and support skills
- Good knowledge of Postgres database programming and troubleshooting skills
- Experience working on complex systems' support
- Understanding of ITIL, AWS hosting, Production Support, Troubleshooting skills, Log Analysis, Server less architecture, DevOps, ServiceNow Ticketing tool
Benefits
- Day to day management of the ticketing queue
- Hosts internal meetings and advises on timeline progression
- Ensures all tickets are up to date
- Provides snapshot of any projects and status
- Participate in QA, UAT & production launch support related to various customer engagements
- Collaborate with product development team to help support platform functionality
- Provide Tier 3 technical support
Requirements Summary
Bachelor's or Master's degree, 2+ years of experience, good knowledge of JavaScript, Postgres, and DevOps
