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Opus 2
Product Support Analyst
Join Opus 2 in London as a Product Support Analyst. Leverage ServiceNow skills to troubleshoot legal tech issues, manage tickets, and enhance user experience.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 14, 2025
Opus is seeking a Product Support Analyst to be the first point of contact for users of their legal technology products. The role involves troubleshooting software issues, managing support tickets, advocating for user experience, and contributing to product improvements. Strong technical and communication skills are essential.
Requirements
- 1+ years of experience in customer support, IT helpdesk, or product support roles
- Strong troubleshooting skills with software, login, and system issues
- Experience with help desk tools and ticketing systems (Zendesk, Jira, ServiceNow)
- Ability to handle password resets, user logins, and server requests
Benefits
- Working at Opus
- Pension plan
- Holidays, flexible working and length of service
- Health Insurance
- Loyalty Share Scheme
- Enhanced Maternity and Paternity
- Employee Assistance Programme
- Electric Vehicle Salary Sacrifice
- Cycle to Work Scheme
- Calm and Mindfulness sessions
- A day of leave to volunteer for charity
Requirements Summary
1+ year experience in customer support or IT helpdesk. Strong troubleshooting skills. Familiarity with ticketing systems and SQL is a plus
