Product Support Analyst

We are seeking a skilled Product Support Analyst to support our organization's data management strategy. The ideal candidate will work closely with cross-functional teams to define data standards, monitor data quality metrics, and drive continuous improvement initiatives that enhance data integrity and support informed business decisions.

Requirements

• Exhibits a strong aptitude for analytical problem-solving and enjoys troubleshooting.
• Demonstrates excellent teamwork abilities, thriving in both team environments and in cross-functional collaborations, particularly in virtual settings.
• Communicates effectively and efficiently with internal customers, stakeholders, and team members, whether it be through Teams meetings, emails, or in-person interactions.
• Is a motivated self-starter, capable of effective prioritization and follow-through.
• Possesses strong organizational skills and is attentive to detail.
• Experience with Data Management, Data Governance, and/or Data Quality
• Proven experience in managing request queues and adhering to SLAs.
• General understanding of financial business processes and framework preferred (AR, AP, FA, PA, GL, etc.)
• Tools/Applications
• Experience working in Salesforce and/or SAP
• ServiceNow, Azure DevOps
• Microsoft Office, Excel
• Experience with data visualization and data analytics tools is a plus (Power BI, Tableau, Alteryx, etc.)
• Strong communication, written and verbal, and interpersonal skills, with a history of delivering superior customer service.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.