Product Support Engineer

Workato is looking for a Product Support Engineer to join their 24x7 team. The ideal candidate will have a degree in Computer Engineering, Computer Science or Information Technology, and at least 3 years of experience in SaaS/iPaaS company providing exceptional Enterprise level Customer Support.

Requirements

• Degree in Computer Engineering, Computer Science or Information Technology
• Minimum of 3 years of professional experience in SaaS/iPaaS company providing exceptional Enterprise level Customer Support
• Advanced knowledge of integration/automation and AI technologies
• Advanced knowledge of business applications (e.g. Salesforce, Google Suites, NetSuite, ServiceNow, QuickBooks, QuickBase, Hubspot, Jira, Xero, Marketo)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication and interpersonal skills
• Excellent organization and time management skills
• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately
• Excellent client management, showing empathy and understanding
• Passion for coaching and helping others excel at their jobs
• Growth mindset, ability to iterate, and design-thinking approach to problem-solving
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
• A passion for and belief in the power of automation to drive business value
• Passion for customer success - our Customers come 1st, 2nd, and 3rd
• The availability to work full-time and willingness to work on shifting schedule

Benefits

• Vibrant and dynamic work environment
• Multiple benefits to enjoy inside and outside of work lives
• Hybrid work schedule