Product Support Engineer

Workato, a leader in enterprise orchestration, is seeking a Product Support Engineer - Integration to join their 24x7 team. In this role, you will ensure customers have the best support experience possible by understanding issues, identifying problems, and providing timely solutions. You'll be a key team member, handling escalations, resolving SDK/OEM/Platform issues, and contributing to process improvement and training.

Requirements

• 2+ years of professional experience in a Technical Implementation, Professional Services, or Technical Consulting role
• Experience in a SaaS/iPaaS company
• Advanced knowledge of integration/automation technology a plus
• Advanced knowledge of business applications (e.g., Salesforce, Google Suites, QuickBooks, Infusionsoft, Dropbox, Box, Microsoft Outlook, Shopify, Xero, Marketo, ServiceNow, NetSuite)
• Excellent verbal and written English communication skills
• Exceptional team player with strong analytical, communication, and interpersonal skills
• Excellent organization and time management skills
• Ability to work independently
• Excellent client management skills
• Growth mindset
• Entrepreneurial drive
• Passion for automation
• Passion for customer success
• Availability to work full-time
• Willingness to work on a shifting schedule

Benefits

• Flexible work environment
• Trust-oriented culture
• Vibrant and dynamic work environment
• Multiple benefits inside and outside of work lives