Product Support Engineer II

You will be a member of the Technology Hub Services team, working with project managers, business teams, Technology Risk, and developers to engineer and streamline processes for collecting and validating technology asset data across the enterprise. You will support the creation and maintenance of processes and workflows in ServiceNow to facilitate data capture and processing, integrations, and exception and approvals administration.

Requirements

• BA/BS degree in Computer Information Systems, Information Technology or equivalent work experience
• A minimum of 5 years prior work experience working in a production support or infrastructure support environment
• Significant Experience with data management via SQL, Power BI, etc
• Knowledge of ITIL processes (incident and change management)
• Demonstrated ability to produce standardized process mapping
• Results oriented team player with experience building, deploying and managing technology
• Proven project management skills
• Familiarity with data analysis and ETL (Extract, Transform and Load)
• Understanding of data integrations via APIs and REST endpoints
• Experience implementing third party systems and working with vendor
• Proficiency in Microsoft Office tools

Benefits

• Comprehensive care for your physical and mental well-being
• Strong retirement plan
• Tuition reimbursement
• Hybrid working environment
• Support for working parents
• Flexible Paid Time Off (PTO)
• Healthcare (medical, dental, vision, prescription, wellness, EAP, FSA)
• Life and disability insurance (premiums paid for base coverage)
• 401(k) match
• Education assistance
• Commuter benefits
• Up to 11 paid holidays/year
• 21 days PTO/year pro-rated for new hires which increases over time
• Paid parental leave
• Back-up childcare arrangements
• Paid volunteer days
• Discounted stock purchase plan
• Investment options
• Access to thriving employee networks