Product Support Specialist

We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.

Requirements

• Previous experience in a Salesforce-related role
• Salesforce Admin 201 (ADX201) certification
• Strong understanding of incident, problem, change, and release management processes
• Excellent stakeholder management skills, with excellent communication and relationship management
• Project management and IT proficiency
• Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities

Benefits

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential