Product Support Specialist

Podium is seeking a Product Support Specialist to provide technical support to B2B customers, addressing their questions, troubleshooting issues, and assisting them with growing their business. The company focuses on creating AI employees and has been recognized for innovation in multiple industries. This role offers challenges, skill growth, and a supportive team environment.

Requirements

• 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously and work under pressure
• Familiarity with support systems (Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom)
• Technical knowledge in phone systems, VoIP, and network connectivity

Benefits

• Life insurance
• Long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time
• Excellent medical, dental, and vision benefits
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Podium is an equal opportunity employer.