Product Support Specialist

As a Product Support Specialist at Opus 2, you'll serve as a key escalation point for both technical and product-related client queries. This role involves troubleshooting software issues, collaborating with engineering and QA teams, and helping improve testing and product releases. You'll also contribute to workflow automation and mentorship, ensuring high quality support for users.

Requirements

• 2+ years of experience in product support, technical support, or a similar role
• Strong troubleshooting skills
• Familiarity with databases, SQL queries, and APIs
• Basic scripting knowledge (e.g., Python, Bash)
• Proficient in helpdesk and ticketing systems like Zendesk, Jira, or ServiceNow
• Excellent communication and stakeholder management skills
• Experience with service deployment and local server troubleshooting
• Demonstrated initiative in mentoring, documentation, and process improvement
• Passion for legal technology

Benefits

• Working at Opus 2
• 401k contribution
• 21 days annual holidays
• Loyalty share program
• Healthcare, Dental plan and Vision insurance
• Life, short-term, and long-term disability insurance
• Calm app and mindfulness sessions
• A day of leave to volunteer for charity work