Product Support Specialist

As a Product Support Specialist, you'll serve as a key escalation point for client queries, delivering second-line support and troubleshooting complex software issues. You'll collaborate with engineering, QA, and DevOps teams and contribute to testing and validating new product releases.

Requirements

• 2+ years of experience in product support, technical support, or a similar role
• Strong troubleshooting skills with a proven ability to diagnose complex software issues
• Familiarity with databases, SQL queries, and APIs
• Basic scripting knowledge (e.g., Python, Bash) and experience supporting automation or data tools
• Proficient in the use of helpdesk and ticketing systems such as Zendesk, Jira, or ServiceNow
• Excellent communication and stakeholder management skills
• Experience working cross-functionally and managing multiple priorities in a fast-paced, client-facing environment
• Demonstrated initiative in mentoring, documentation, and improving team-wide support processes

Benefits

• 401k contribution
• 21 days annual holidays and flexible working
• Loyalty share program
• Healthcare, Dental plan and Vision insurance
• Life, short-term, and long-term disability insurance
• Calm app and mindfulness sessions
• A day of leave to volunteer for charity work