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Swoogo
Product Support Specialist (Pacific Time)
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 21, 2025
The Product Support Specialist role involves providing technical support to customers, troubleshooting issues, and ensuring exceptional service experiences. This role focuses on maintaining relationships with customers, collaborating with teams, and utilizing the Swoogo platform to deliver elegant solutions. It’s a dynamic position demanding problem-solving and a proactive attitude.
Requirements
- 2-3 years of experience handling high volume and/or high-touch technical SaaS support
- Experience with ticketing platforms like Zendesk, Intercom, Salesforce, or ServiceNow
- Strong problem-solving and analytical skills
- Excellent communication skills
- Proactive approach
- Team player
Requirements Summary
2-3 years of SaaS support experience, ticketing platform knowledge (Zendesk, Intercom, etc.), strong problem-solving skills and excellent communication. Must excel in a fast-paced environment
