Production Support (with Dynatrace) - Pennington, New Jersey (Hybrid)

We are seeking a skilled and proactive Production Support Engineer with Dynatrace expertise to join our team in a hybrid capacity based in Pennington, NJ. This role is ideal for candidates who are passionate about optimizing performance monitoring and delivering technical support to ensure seamless production operations.

Requirements

• Extensive experience with Dynatrace, including configuration, deployment, and optimization for enterprise-scale applications.
• Strong interpersonal and communication skills with a customer-service mindset.
• High degree of technical aptitude, with the ability to troubleshoot issues independently and drive resolutions.
• Demonstrated reliability, punctuality, and capacity to function with minimal supervision.
• Solid understanding of technical change control and governance frameworks.
• Proven ability to contextualize business requirements and apply them to technical system designs.
• Hands-on experience with Service Desk tools (ServiceNow, Jira) and Endpoint Management platforms (SCCM, JAMF, Autopilot/Intune).
• Experience contributing to or supporting enterprise-level IT projects.
• Familiarity with project management tools and methodologies is a plus.