.svg)
Public Service Division
Project Manager
Join the National Library Board as a Project Manager in Chai Chee. Oversee IT Service Desk operations, leveraging ServiceNow and ITIL expertise.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Discovery
IT Service Management
Incident Management
Problem Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 10, 2025
The National Library Board (NLB) is seeking a Project Manager to oversee the day-to-day operations of the IT Service Desk and Technical Support team. The successful candidate will be responsible for ensuring timely resolution of IT incidents, aligning with Service Level Agreements and Key Performance Indicators, and managing compliance to IT-QMS and security standards.
Requirements
- 5 to 8 years of relevant experience in IT infrastructure services, particularly in the field of IT Service Desk and/or large scale EUCD support across multiple locations
- Familiarity with the ITIL framework, particularly in Service Desk, Incident Management, Problem Management and Change Management
- Experience with industry ITSM (IT Service Management) tools such as ServiceNow, JIRA, BMC Helix, etc
Benefits
- Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery
- Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment
Requirements Summary
5-8 years of IT experience, ITIL framework familiarity, industry ITSM tool experience
