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Public Service Division
Project Manager
Project Manager at NLB, Singapore. Lead IT Service Desk operations, manage incidents, and ensure compliance. 5-8 years IT experience, ITIL, ServiceNow skills required. Benefits include community impact and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Discovery
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 11, 2025
Project Manager role at the National Library Board (NLB) with a focus on IT Service Desk and Technical Support team management. The role involves overseeing day-to-day operations, incident management, and compliance to IT-QMS and security standards.
Requirements
- 5 to 8 years of relevant experience in IT infrastructure services
- Familiarity with the ITIL framework, particularly in Service Desk, Incident Management, Problem Management and Change Management
- Experience with industry ITSM (IT Service Management) tools such as ServiceNow, JIRA, BMC Helix, etc
Benefits
- A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery
- An opportunity to Innovate and Push Boundaries
- An organisation that Cares for your Growth and Wellbeing
Requirements Summary
5-8 years of IT infrastructure experience, ITIL framework knowledge, experience with ITSM tools
