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Public Service Division
Project Manager
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Discovery
IT Service Management
Incident Management
Problem Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 10, 2025
Project Manager for IT Service Desk and Technical Support team, overseeing day-to-day operations, incident management, and service delivery. The role involves planning, deployment, and compliance management within a hybrid work environment.
Requirements
- 5 to 8 years of relevant experience in IT infrastructure services
- Familiarity with the ITIL framework, particularly in Service Desk, Incident Management, Problem Management and Change Management
- Experience with industry ITSM (IT Service Management) tools such as ServiceNow, JIRA, BMC Helix, etc
Benefits
- Flexible, hybrid work environment
- Opportunity to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery
- An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment
Requirements Summary
5-8 years of experience in IT infrastructure services, familiarity with ITIL framework, and experience with ITSM tools
