PS Technical Consultant I

As a PS Technical Consultant I, you will work in a high call volume Service Desk environment supporting NCR's small and medium sized customers and their analysts in providing problem resolution for NCR products and services. You will provide technical phone and email support on industry-specific products, systems and numerous software products, and ensure customer satisfaction ratings are high.

Requirements

• Associates or Bachelor’s degree in IT or equivalent experience in a related field
• Minimum of 2 years Help Desk or related IT experience
• Understanding of Windows 10, Microsoft Office Suite, LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory
• Understanding of Knowledge Base Systems such as QuickBase and Confluence, ticket systems such as ServiceNow, Remedy, or JIRA
• Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales
• Excellent communication skills both written and verbal, fluent in the use of the English language, strong interpersonal skills, attention to detail
• Ability to multi-task, work flexible schedule (evenings/weekends), have a strong desire for quality, sense of urgency

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k