Records Management Operations Delivery Lead

Are you a hands-on leader who thrives at the intersection of people management and operational excellence? Join our dynamic team where you'll guide daily records lifecycle processes while developing a talented team in a fast-paced, evolving environment.

Requirements

• Experience in service operations, process management, or service delivery, preferably within regulated or support-intensive environments
• Strong familiarity with ticket management systems, SLAs, and customer support tools (e.g., ServiceNow, Jira)
• Demonstrated coordination or team leadership experience (formal or informal)
• High emotional intelligence and adaptability to work effectively with a dynamic, developing team
• Fluent English communication skills with excellent organizational abilities

Benefits

• Attractive performance-based variable compensation component
• Variety of global and location specific benefits