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inchcape
Regional Service Management Office (RSMO) Lead
Join Inchcape as a Regional Service Management Office Lead in Poland. Leverage ServiceNow for ITSM governance, analytics, and operational risk reduction. 8-10 yrs experience required.
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 23, 2025
Inchcape is seeking a Regional Service Management Office (RSMO) Lead to establish and run a lightweight Regional Service Management Office (RSMO) to support ITSM practices, ensure data-driven decision making, and reduce operational risk in a fast-growing business. This role focuses on governance, analytics, service change, DRP, tooling, and standards. The RSMO will support local implementation and improve data quality.
Requirements
- 8–10 years in IT Service Delivery/ITSM, including multi-country/regional governance
- Proven track record standardising ITSM practices and landing executive dashboards with clear, comparable KPIs
- Depth in Change/Transition and DRP governance (BIA/RTO/RPO, test orchestration)
- Hands-on with ITSM/CMDB tooling (e.g., ServiceNow/JSM) and analytics (Power BI/Tableau)
- Excellent communication at all management levels; crisp written English
- Experience with compliance/audit frameworks (e.g., GDPR/ITGC/MCF) desirable
Requirements Summary
8-10 yrs IT Service Delivery/ITSM, reporting executive dashboards, DRP, ITSM tooling and analytics. Clear communication and compliance experience preferred
