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Ingram Micro
Regional Support Operations Manager
Regional Support Operations Manager at Ingram Micro, Milton Keynes. Lead platform performance & customer support ops. Requires Bachelor's, 3+ yrs senior leadership, ServiceNow/Zendesk experience, technical team management.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 10, 2025
The Regional Support Operations Manager is accountable for platform performance and customer support operations across a designated region, while maintaining a global mindset and alignment with enterprise-wide standards.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 3+ years in a global senior leadership role.
- Proven experience managing cross-functional technical teams, vendor partners, and enterprise application support.
- Experience with service desk platforms (e.g., Zendesk, ServiceNow, Jira Service Management).
- Strong understanding of platform strategy, AI-driven support models, and self-service technologies.
- Excellent communication, analytical, and stakeholder management skills.
- Excellent presentation skills.
Requirements Summary
Bachelor's degree in Computer Science, Information Systems, or related field. 3+ years in a global senior leadership role. Proven experience managing cross-functional technical teams
