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ServiceNow
Renewal Account Manager - State and Local Government
Join ServiceNow as a Renewal Account Manager in Waltham, MA, focusing on State and Local Government. Leverage your SaaS expertise and contract renewal skills to enhance client relationships. Benefits include health plans, 401(k), and flexible time off.
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Job description
Posted on:
September 20, 2025
ServiceNow is seeking a Renewal Account Manager to secure and expand contracts for State and Local Government clients. The role involves managing renewal negotiations, identifying customer needs, monitoring health metrics, and resolving issues with Legal, Deals Desk, and Sales Operations. The ideal candidate will have experience in SaaS models and possess excellent customer management skills.
Requirements
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Advanced proficiency with contract renewal processes
- Deep expertise with a SaaS model focused on enterprise software preferred
- State and Local Government Territory
Benefits
- Health plans
- Flexible spending accounts
- 401(k) Plan
- EspP
- Matching donations
- Flexible time away plan and family leave programs
Requirements Summary
5+ years Renewal Account/Customer Success experience. Advanced contract renewal skills. SaaS expertise a plus. State/Local Government territory required
Apply now
Waltham
|
Massachusetts
United States
In-Person
Full Time
82320-135870 USD/year
