Renewal Account Manager

We are looking for a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The ideal candidate has experience in leveraging AI, 5+ years of success in renewal account management, and excellent customer management skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
• Advanced proficiency with contract renewal processes
• Experience building relationships with peers and partners
• Excellent customer management skills; including sales, account management, and customer service
• Personal initiative to identify areas of process improvement and efficiency
• Strong work ethic and quota achievement
• Deep expertise with a SaaS model focused on enterprise software preferred

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development