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ServiceNow
Renewal Account Manager
ServiceNow Renewal Account Manager in Munich. Negotiate renewals, manage SaaS contracts, drive customer retention. 5+ yrs exp required. AI integration, quota focus, enterprise software expertise preferred.
The Mothership
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 10, 2025
ServiceNow is seeking a Renewal Account Manager to negotiate renewal contracts, develop win/win negotiation strategies, and maintain an understanding of ServiceNow licensing models. The ideal candidate has 5+ years of experience in Renewal Account Management or Customer Success capacity, with advanced proficiency in contract renewal processes and excellent customer management skills.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories
- Advanced proficiency with contract renewal processes
- Experience building relationships with peers and partners
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
- Deep expertise with a SaaS model focused on enterprise software preferred
Requirements Summary
5+ years of experience in Renewal Account Management or Customer Success capacity, advanced proficiency in contract renewal processes, and excellent customer management skills
