Renewal Account Manager

Renewal Account Manager responsible for negotiating renewal contracts, identifying customer needs, and maintaining an understanding of ServiceNow licensing models. Must have 5+ years of experience in Renewal Account Management or Customer Success capacity.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
• Advanced proficiency with contract renewal processes.
• Experience building relationships with peers and partners.
• Excellent customer management skills; including sales, account management, and customer service.
• Personal initiative to identify areas of process improvement and efficiency.
• Strong work ethic and quota achievement.
• Deep expertise with a SaaS model focused on enterprise software preferred.

Benefits

• Equal Opportunity Employer
• Accommodations for applicants with disabilities
• Export Control Regulations