.svg)
ViaPath
Representative 1, Technical Support
ViaPath Technical Support Representative 1 in Dallas, TX. First-line support for ViaPath products. Requires HS diploma, 6-12 months helpdesk experience, strong communication, multitasking, troubleshooting skills.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 31, 2025
ViaPath is seeking Technical Support Representatives to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products.
Requirements
- High School Diploma or GED
- Minimum of 6 months to 1 year of experience in a high-volume Technical Support, Helpdesk, or Technical Call Center setting
- Proficient in the use and basic troubleshooting of industry standard software packages
- Exceptional listener and communicator; Strong verbal and written communications skills
- Ability to work in a fast-paced environment and multi-task on work assignments
- Strong organizational skills
- Able to work independently and in a team environment
- Excellent research and documentation skills
Requirements Summary
High school diploma, 6-12 months of experience, and strong communication skills required
