Request Analyst

Pets at Home is seeking a Request Analyst to manage and triage incoming IT service requests, ensuring timely resolution of issues across various support channels. The role involves provisioning hardware, managing systems accounts, and communicating with customers and internal teams. This is a key point of contact for pets at home staff and should be part of a supportive, collaborative IT support team.

Requirements

• Proven track record of delivering high-quality customer service in a fast-paced environment.
• Strong organizational skills and a natural curiosity for problem-solving.
• Genuine interest in IT and technology (bonus point)
• Outstanding communication and interpersonal skills.
• Familiarity with ITSM tools (ServiceNow, Jira, Ivanti) is helpful.