Retail Loyalty Support Specialist

Chevron is a leading multinational energy company seeking a Retail Loyalty Support Specialist for its Caltex fuel and lubricants operations in the Philippines. This role involves onboarding, offboarding, and maintaining the loyalty program for Caltex, Extramile Rewards, and Chevron, alongside responsibilities such as transaction support, data accuracy validation, and customer communication. Chevron operates through various subsidiaries including Chevron Holdings Incorporated and Chevron Philippines Incorporated.

Requirements

• Documenting inquiries/issues via Salesforce or ServiceNow systems
• Monitoring, supporting, and escalating issues related to site participation, enablement, and redemption
• Maintaining transactional data, including account balances, loyalty program codes and data accuracy
• Responsible for site level and field loyalty support for all class of trade
• Tracking loyalty program defects (POS functionality)

Benefits

• Competitive salary
• Medical and optical reimbursements
• Health care coverage
• Time-off
• Corporate incentive bonus
• Recognition & awards program
• Life insurance
• Career development opportunities