Retail Loyalty Support Specialist

Chevron is seeking a Retail Loyalty Support Specialist to deliver Level 2 support for Albertson, Extramile Rewards, and Chevron Proprietary Loyalty Program. This role involves onboarding/offboarding, data maintenance, and troubleshooting loyalty network issues. The position supports various trade programs and operates in facilities across the United States.

Requirements

• Document inquiries/issues using Salesforce or ServiceNow systems.
• Monitor and resolve issues related to site participation, transaction discrepancies, POS configuration, and loyalty network outages.
• Maintain internal loyalty master data, site enablement/removal, and data accuracy validation on program level.
• Track loyalty program defects and troubleshoot issues.
• Provide site level and field loyalty support for all class of trade.

Benefits

• Competitive salary
• Medical and optical reimbursements
• Health care coverage
• Employee centered programs for health and wellness
• Time-off to promote healthy work-life balance
• Annual corporate incentive bonus
• Recognition & awards program
• Life insurance
• Career development opportunities