Retail Online Production Support Analyst

This role is for a Retail Online Production Support Analyst, focused on providing coverage and coordinating both IS&T and business recovery. The role involves analyzing data, identifying trends, and driving improvements in product and system fault tolerance. Strong analytical and communication skills are essential.

Requirements

• 3+ years of experience providing production support for internal customers or partner teams.
• A keen passion for solving complex problems and creating innovative solutions.
• Ability to communicate with and influence at all levels of an organization.
• Ability to work weekends and holidays
• Familiarity with SAP modules (e.g., S/4HANA, ECC) is preferred.
• Proficiency in data extraction, transformation, and loading (ETL) processes from SAP systems.
• Familiarity with AI/ML concepts and their application.
• Understanding of machine learning frameworks.
• Demonstrated capabilities and understanding of ITIL or similar models of IT Service Management (ITSM).
• Hands-on experience with ServiceNow or a similar ticketing system.
• Demonstrated ability to understand and explain business processes, systems, and tools.