ROC UK Operations Analyst - Thorpe Park

We're looking for a ROC Operations Analyst to join our Digital and Data department on a permanent basis. The role will be based at our Thorpe Park office, with a hybrid element for those looking for more flexibility. You'll be responsible for resolving incidents and service requests, monitoring systems, and tracking KPIs to drive improvements.

Requirements

• Minimum 2+ years of experience in IT support or a similar role
• Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure
• Familiarity with IT service management platforms, such as ServiceNow
• ITIL Foundation certification or equivalent experience preferred
• Experience in troubleshooting and resolving technical issues in a timely manner
• Strong knowledge of IT systems and tools to resolve a wide range of technical issues

Benefits

• Pension
• Life Assurance
• Discretionary company bonus
• 28/33 days' holiday including bank holidays
• Merlin Magic Pass
• Enjoy the Ride pass
• 25% discount in our retail shops and restaurants
• 40% discount on LEGO
• Lots more!