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Sutherland
RPA Product Support Engineer
RPA Product Support Engineer at Sutherland, Chennai. Resolve enterprise software issues, troubleshoot RPA platforms (UiPath, Automation Anywhere, Blue Prism), manage Jira/ServiceNow tickets, collaborate cross-functionally. Bachelor's + 2yrs support experience required.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
We are seeking a proactive and customer-focused RPA Product Support Engineer to join our team. In this role, you will own the resolution of product-related issues, maintain documentation, and collaborate with cross-functional teams to drive continuous improvements.
Requirements
- Bachelor's degree in computer science, IT, Engineering, or equivalent experience.
- 2+ years in product support or technical support for enterprise software—preferably RPA or automation platforms.
- Hands-on familiarity with RPA tools (UiPath, Automation Anywhere, Blue Prism, or Robility).
- Strong troubleshooting: analyzing logs, interpreting exceptions, and diagnosing API or connector failures.
- Experience with issue-tracking systems (Jira, ServiceNow) and Agile/Scrum processes.
- Excellent written and verbal communication.
Requirements Summary
Bachelor's degree, 2+ years experience in product support, hands-on experience with RPA tools
