SaaS Application Support Analyst

We're looking for a SaaS Application Support Analyst to join our 24/7 global support team in Helsinki, Finland. The successful candidate will troubleshoot and resolve complex technical issues across our hosted environments, working with Linux-based systems, cloud technologies, and enterprise-level software platforms.

Requirements

• Bachelor's degree or 1–2 years of experience in Information Systems, Computer Science, or similar field
• Strong understanding of Linux/Unix systems (file systems, permissions, shell commands, process management)
• Solid foundation in SQL and working with relational databases
• Experience working with issue-tracking or ticketing systems (e.g., Jira, ServiceNow)
• Fluent in written and spoken English

Benefits

• Flexible working
• Genuine work-life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year, and after-work activities
• Family-oriented policies
• Flat hierarchies
• Two paid volunteering days each year