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Marsh McLennan
Salesforce Application Support Analyst
Salesforce Application Support Analyst at Marsh McLennan, Kuala Lumpur. Support Lightning, automation, integrations. CS degree, 2-3 yrs experience, ITIL knowledge required. Hybrid role.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
We are seeking a talented individual to join our Application Management Services team at Marsh & McLennan Asia Business Services (MMABS) as a Salesforce Application Support Analyst. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.
Requirements
- Degree in Computer Science with 2-3 years of hands-on Salesforce support experience
- Experience in Lightning, automation, and integrations
- Excellent stakeholder management skills and experience in evaluating and implementing AppExchange solutions and third-party integrations
- Familiarity with ITIL standards, incident management, and change control processes
Benefits
- Hybrid work arrangement
- Flexible work approach with some weekend/public holiday work and on call work required
- Support for Pacific work hours supporting Australia/New Zealand
Requirements Summary
Degree in Computer Science, 2-3 years of Salesforce support experience, and excellent stakeholder management skills
