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Johnson Controls
Salesforce Operations Support Analyst
Salesforce Operations Support Analyst at Johnson Controls, Cork. Support CRM platform for global IT ops. Requires 3+ yrs IT ops experience, Bachelor's degree, Salesforce admin skills. Offers learning & global projects.
Direct Hire
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Governance, Risk, and Compliance
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
As an Operations Analyst in the Global IT Operations team, you will deliver service, support and communication to internal users and business leaders on the Salesforce CRM platform. You will play a key role in improving user experience and influencing process improvements.
Requirements
- 3+ years' experience in IT operations support, project management or similar with lead/supervisory experience
- Bachelor's Degree or equivalent in IT, Business Information Systems or similar
- Experience in Salesforce administration, governance and support or other CRM/ERP
- Ability to effectively communicate with people at all levels of the business as well as IT
- A problem solver with great analytical skills
- Data analysis skills, with ability to find answers and insights by building reports and dashboards in various applications
Benefits
- Continuous learning opportunities
- Collaborative environment
- Chance to work on impactful global projects
Requirements Summary
3+ years' experience in IT operations support, Bachelor's Degree, Salesforce administration experience
