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RELX
Salesforce Trainer
Salesforce Trainer at RELX (Manila). Drive global adoption through training, content creation, and support. Requires 2-3 yrs training/enablement experience. ServiceNow ticket review for issue resolution.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 13, 2025
The Salesforce Trainer plays a pivotal role in driving global Salesforce adoption and proficiency across RX teams, empowering employees to maximize the platform’s capabilities and enhance productivity, data accuracy, and business performance.
Requirements
- Conduct timely and effective new hire and refresher training sessions for all Salesforce and Power BI Sales Reporting users
- Create and update training materials such as videos, presentations, and interactive e-learning modules
- Ensure all training content is organized, current, and accessible in a centrally managed repository
- Regularly review Salesforce Adoption Dashboards to pinpoint areas requiring additional training
- Review ServiceNow tickets to identify recurring issues stemming from process gaps and proactively address them through targeted training
- Act as the primary resource for global teams seeking guidance or clarification on Salesforce and Power BI usage
- Design and implement tailored training programs for specific roles within RX that utilize Salesforce
- Compile and present monthly reports detailing training activities and engagement metrics across BUs
Requirements Summary
2-3 years of experience in training, enablement, or a related field, preferably within a sales or CRM environment
