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Softtek
SAP Service Manager
Join Softtek as an SAP Service Manager in Mexico. Leverage ServiceNow for ITSM, manage SLAs, and drive service improvements. ITIL cert preferred.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 29, 2025
This SAP Service Manager role is responsible for ensuring compliance with SLAs with customers, acting as a central point of contact, handling critical incidents, and coordinating service improvements. The role requires strong leadership, communication, and problem-solving skills, with proficiency in SAP.
Requirements
- Bachelor in Administration, Engineering in Information Systems, Industrial or related field.
- Minimum 3–5 years of experience in IT service management or similar positions.
- Knowledge in ITSM and tools such as ServiceNow, Remedy, Jira or others.
- Desirable ITIL certification (Foundation or superior).
- Experience in handling SLAs/OLAs and managing service contracts.
- Leadership skills, assertive communication and problem-solving skills.
- Intermediate/Advanced English (desirable, according to clients).
Requirements Summary
Bachelor's degree in related field. 3-5 years of IT service management experience. ITIL or equivalent certification desirable
