SAP Signavio Senior Support Engineer

SAP Signavio Senior Support Engineer at SAP. Provide world-class support to customers, troubleshoot and diagnose complex issues, and collaborate with international teams. Contribute to internal improvement and collaboration, and drive initiatives for quality and process improvement.

Requirements

• 6+ years' experience in Customer Service, ideally in B2B Cloud Software companies
• A team player who can work in an international team
• Strong verbal and written communication skills in English (German for MEE)
• Experience with working remotely or with remote colleagues
• Strong analytical thinker who is focused on problem solving
• General understanding of SaaS/Cloud and On-Premise systems
• Experience using KCS to create and maintain knowledge articles
• Knowledge of programming or script languages is a benefit
• Experience in working with DBMS, web applications, AD/LDAP and Single-Sign-On technologies
• Experience working in Ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint)
• Basic knowledge of Databases (MySQL, MS SQL, Oracle, NoSQL MongoDB) with applications like (SQL Management Studio or MySQL Workbench, Robo3T etc.)
• Basic knowledge of Agile principles and or fundamentals

Benefits

• Learning and development opportunities
• Recognition for individual contributions
• Variety of benefit options