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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited in Melbourne as a Cross Functional Lead - L1. Leverage ITIL and ServiceNow skills to drive ITSM processes, manage teams, and achieve KPIs.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 8, 2025
As a Cross Functional Lead - L1, you will act as a single point of contact for the execution of ITIL processes and drive day-to-day operations to achieve process KPIs and service level targets. You will lead ITIL process resources, manage discussions with customers and vendors, and report on process areas as per contractual agreements.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
- Good knowledge of ITSM tools such as ServiceNow, Remedy, HPSM, etc.
- Excellent team management skills and inter-personal skills
- Excellent presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Equal opportunities for all applicants
- Reasonable accommodation for applicants with disabilities
- Supportive and inclusive workplace
- Opportunities for growth and development
- Flexible work arrangements
- Competitive salary and benefits package
Requirements Summary
10-14 years of ITSM experience, ITIL certification, excellent team management and communication skills, and a graduate or postgraduate degree in a relevant field
