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Wipro Limited
Cross Functional Lead - L1
Join Wipro Limited as a Cross Functional Lead - L1 in Pune. Leverage ITIL and ServiceNow skills to manage ITSM processes, drive operations, and achieve KPIs.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 17, 2025
As a cross functional lead, you will act as a single point of contact for the execution of ITIL processes, manage discussions with customers and vendors, and drive day-to-day operations to achieve process KPIs and service level targets.
Requirements
- 10-14 years of experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
- Good knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
- Graduate or Postgraduate in Management / Engineering / Computer sciences
Benefits
- Reinvent your world with Wipro
- Join a business powered by purpose and a place that empowers you to design your own reinvention
- Come to Wipro. Realize your ambitions
Requirements Summary
10-14 years of experience in ITSM practice, ITIL certifications, and excellent team management and communication skills
