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General Dynamics Information Technology
SCITLS Help Desk Technician IV
Join GDIT as a Help Desk Technician IV in Offutt, NE. Leverage ServiceNow skills to support U.S. allies. Requires 7+ years experience, ITIL 4 cert. Benefits include 401K, health packages, and growth opportunities.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 20, 2025
GDIT is seeking a Help Desk Technician IV to provide technical support and resolve application issues for U.S. and its allies. The ideal candidate will have 7+ years of related experience, intermediate level of technical experience, and experience with enterprise ticketing systems. This is a 100% on-site position at Offutt AFB.
Requirements
- 7 or more years of related experience
- Intermediate level of technical experience
- Experience with enterprise ticketing systems (e.g. ServiceNow, Remedy)
- Active Secret government clearance
- Ability & willingness to work and adhere to any full-time shift in 24 x 7 help desk environment
- Ability to obtain ITIL 4 Foundation certification within the first 9 months
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Requirements Summary
7+ years of related experience, intermediate level of technical experience, experience with enterprise ticketing systems
