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Prolifics
SDM
Join Prolifics in Hyderabad as a Software Development Support Manager. Leverage 10+ years in IBM Cognos, TM1, and ServiceNow for impactful projects.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 28, 2025
Prolifics is seeking a talented Software Development Support (SDM) professional for their development centre in India. This is a permanent position based in Hyderabad, offering the opportunity to work on high-profile projects in a dynamic environment. The role requires expertise in IBM Cognos Analytics (reporting, data modules, security) and IBM TM1/Planning Analytics (model administration, TI processes, rules).
Requirements
- 10+ years’ experience supporting IBM Cognos Analytics (reporting, data modules, security) and IBM TM1/Planning Analytics (model administration, TI processes, rules).
- Hands-on experience using ServiceNow or similar ITSM platforms for ticket tracking and management.
- Strong understanding of Cognos and TM1 architecture, deployment, and common troubleshooting scenarios.
- Experience with server monitoring tools and scripting for automation and health checks.
- Basic knowledge of Windows/Linux server administration related to BI tools.
- Familiarity with SQL and data warehousing concepts.
- Ability to perform minor development and configuration changes based on user requirements.
- Good communication skills for coordinating with technical teams and end-users.
Requirements Summary
10+ yrs support Cognos Analytics, 10-15 yrs exp. in ServiceNow, strong understanding of TM1 architecture. SQL/BI tools proficiency required
